Updated 19 October 2026. These policies are not yet published to the live restaurant website. The business operator’s identity, service-provider details and operating procedures need to be confirmed before launch.
About Desi Spice
These draft terms relate to orders placed directly with Desi Spice, 91 Evelina Road, Nunhead, London SE15 3HL. Call 020 3633 6322 for order enquiries or write to the restaurant at that address.
Orders placed through a separate delivery platform are also subject to that platform’s applicable terms. This local website is a test preview; do not use it to place a real restaurant order or make a real payment.
Placing an order
Review your dishes, options, quantities, contact information and fulfilment choice before submitting. You may order as a guest. Account creation is optional and is not a condition of buying food.
Submitting sends an order request. An automated acknowledgement confirms receipt; acceptance is confirmed when the restaurant agrees it can fulfil the order. Availability, trading hours, delivery coverage and preparation capacity can affect acceptance. If an order cannot be fulfilled, the restaurant should contact you and explain any refund due for payment already taken.
Keep your order reference and provide an accurate phone number and, for delivery, a complete address. Please contact the restaurant promptly if any information is wrong.
Prices, charges and payment
Review the item prices and full total shown before confirmation, including any delivery charge, discount and applicable tax. The available payment methods are shown at checkout. Do not assume a payment method or an offer is available unless it appears for your order.
Offers are subject to their displayed eligibility, minimum spend, exclusions and expiry. A price or availability error should be explained before the restaurant asks you to accept an amended order. You do not have to agree to a changed price.
Collection and delivery
Collection is from 91 Evelina Road. Delivery availability and charges depend on the address and are shown during ordering. Any preparation or delivery times are estimates unless expressly agreed otherwise.
Please be available at the agreed collection or delivery time. Contact the restaurant if your order is significantly delayed, your plans change or a driver cannot locate you. Public opening hours are listed on our Find Us page; ordering availability is shown separately in the menu.
Ingredients, allergies and availability
If you or anyone you are ordering for has a food allergy or intolerance, do not order online. Call 020 3633 6322 to discuss your requirements and place the order by phone.
Do not rely on photographs or a free-text order note to communicate an allergy. Speak directly with the restaurant about ingredients, preparation and cross-contact before deciding whether to order.
Dishes are subject to availability. The restaurant should agree any substitution with you rather than assume a replacement is suitable. Food photographs are illustrative; presentation and portions may vary. This does not remove your right to receive food that matches its description.
Changes, cancellations and refunds
For a change or cancellation, call the restaurant as soon as possible with your order reference. What can be changed depends on whether the order has been accepted, prepared or dispatched.
The usual change-of-mind cancellation period for many online purchases does not generally apply to food that is liable to deteriorate or expire rapidly. This does not remove your rights if food is faulty, unsafe, not as described or not supplied.
Any cancellation charge should be explained and justified by the circumstances, rather than imposed as a blanket “no refunds” rule. If a refund is due, the restaurant should explain the amount and how it will be returned. The production payment and refund workflow must be checked before launch.
If something is not right
Call the restaurant promptly about missing items, an incorrect order, quality concerns or a failed delivery. Provide your order reference and a clear explanation so the restaurant can investigate and offer an appropriate remedy.
Nothing in these terms excludes your statutory consumer rights or liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence or for fraud. Unreasonable exclusions of responsibility should not be relied on.
Accounts and website use
Keep your optional account credentials secure and use accurate contact details. Let us know if you suspect unauthorised access. Do not misuse the website, interfere with its security or submit abusive or fraudulent orders.
Website changes should not retrospectively change the terms of an already accepted order. The date above identifies this draft. For personal information and cookies, see our Privacy policy and Cookie policy.